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Frequently Asked Questions

What is bidding?

‘Bidding’ means that instead of us contacting you about available properties, you are able to bid for any available property that you are eligible for. You will need to choose a home and place a bid on the property you want to be considered for.

Top Tips for a successful bid

Our letting scheme is very popular. But it does mean that you need to take the lead when applying for an available property. If you don’t bid, we won’t be able to help you.

  • Bid by using this website or by telephone or by using your mobile phone
  • Check the website regularly.
  • All Available properties are advertised from Monday to Thursday
  • Each property is clearly labelled to help you make the right choice
  • Make sure you only bid on properties you are eligible for
  • Dont forget your log-in details if you are using this website 
  • If you have difficulty bidding or cannot use a computer contact us straight away
  • Check the Recent Lets page on this website to find out how your application compares with successful bids

If you need help with bidding, you can speak to a member of staff on 01293 438608 or pop in to the town hall and we’ll help you get started.

How do I bid?

When you see a property that you want to bid for, you need to register your interest in it. Click here for more information on how to bid.

Who will be successful?

After each bidding cycle closes at midnight on a Thursday, we will then offer the property to the bidder in the highest banding (banding A+) who has the earliest priority housing date.

If no bids are received from people in the highest banding we will then move to the next banding and so on until a suitable match is found. In rare cases where no bids are received, we will re-advertise the property the following week.

You can login to your account to find out why you were not successful with your bid.

Successful bidders will be notified by us as soon as possible. Details of the banding and application date of the successful applicants will be posted on the Recent Lets section of this website.

If we are unable to contact the successful bidder we will offer the property to the person next in line. When you place your bid, and you are the successful bidder, this will count as one of your three offers.

What is my current banding and my reference number?

You can find out your current banding and priority housing date by logging into your account . If you forget your log-in details please contact us on 01293 438608.

What properties am I eligible to bid for?

If you are placing your bid on this website or via the telephone or mobile phone we will tell you which properties you are eligible for. You can find more information about eligiblity by clicking on How to Use this Service.

If your circumstances change this could affect the size of property you are able to bid for. More details are in the Housing Allocations Scheme.

Why wasn’t I successful?

There are a number of reasons why you may not have been the successful bidder. We will not have been able to consider your bid if:

  • You currently owe rent arrears to the Council or another landlord on your present or former property
  • You are not eligible for the particular property you bid for
  • You were not the applicant with the earliest priority housing date
  • You didn’t tell us about a change in your circumstances (i.e income, address etc)
  • We do not have your current daytime contact details
  • Your bid was not received by the deadline
  • Your bidding card was incorrectly completed

After every bidding cycle you can find out why you were not successful by log-in onto your account 

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