Crawley HomeChoice website is changing!
From February 2022 onwards HomeChoice will have a new look, more functions and different access requirements. Before it launches you will need to ensure your email address is correct. You can check and change it online now via ‘My Account’ then click on ‘My Social Housing’. You will need to do this before the 11th January.
If your email address is not correct or up-to-date, you may not be able to log in and bid for properties.
New Housing Register Applications and enquiries.
The Housing Register Team is currently receiving a significant increase in enquiries and as result it is taking much longer than usual to respond. We are currently working to a 25 day turnaround time and will respond to your enquiry as quickly as possible. If you enquiry is extremely urgent please call the team on 01293 438608 quoting your reference number.
Choice Based Lettings
The Council has been advertising properties through its choice based lettings scheme for over 13 years. Following feedback from our customers we have improved the way applicants on the housing register can bid for available properties and we have made every effort to ensure that is easy to use.
If you are on the housing register you can log into your own personal housing register account and update your details avoiding the need to visit the town hall. As a guide you can also see your position for properties you have bid on. However, this may change throughout the bidding cycle as other applicants may also place bids on the same property at different times. This include applicants with a vulneraiblity who have asked the Council to place bids on their behalf. This is an automated process and these bids are added at the end of each bidding cycle (usually at the end of the day).
You can bid any time, day or night by using this website until the end of the bidding cycle. Please note your queue position may change for some properties as bids are placed by other applicants.
Our website also provides detailed information on which properties were let and to which applicant by date and priority banding. By providing this information it will help you get a clearer idea of the likely wait time for council and housing association properties.
The demand for social housing far exceeds the supply. With around 1900 people on the housing register, we regret we will not be able to help everybody who applies to us for Council or Housing Association properties. Even those people we can help could wait many years and many people who apply may never get an offer of social rented housing. Therefore, we positively encourage you to consider other housing options such as low cost home-ownership or renting privately. Check out the Housing Options section of this website for more information.
If you are unable to use Crawley HomeChoice because you are vulnerable or have a disability don't worry. Get in touch with us straight away by calling 01293 438608 and we will help you by giving you advice on other ways you can use the system.
Download a scheme guide if you need more information about bidding for properties.
PLEASE NOTE: If you use Google Chrome as a web browser you will need to update to the latest version to be able to log in, or use a different web browser.